Our Policies

Booking Terms & Important Information

• A booking fee is required for all appointments. This fee is non-refundable.

• Your booking fee will be deducted from the total cost of your treatment on the day of your appointment.

• By paying a booking fee, you are agreeing to all terms and conditions, including any additional fees that may apply for late arrivals, cancellations, or no-shows.


Medical Disclosure

It is your responsibility to disclose any medical conditions or medications you are currently taking prior to booking. This is essential to ensure your safety and suitability for treatment.


Age Restrictions & ID Requirements

• All injectable treatments are strictly for clients aged 18 and over.

• You will be required to bring valid photo ID to your appointment.

• Failure to provide appropriate ID may result in your appointment being cancelled, and your booking fee will not be refunded.


Premises Policy

• No individuals under the age of 18 are permitted on the premises under any circumstances, including children.


Need to Reschedule or Cancel Your Appointment?

We understand that plans can change. You are welcome to reschedule or cancel your appointment up to 48 hours in advance.


Rescheduling Your Appointment

You can reschedule your appointment by clicking the ‘Reschedule’ link in your original booking confirmation email. From there, you can select a new date and time that works best for you.

Please note: Changes cannot be made less than 48 hours before your scheduled appointment.


Cancelling Your Appointment

To cancel your appointment, simply click the ‘Cancel’ link in your booking confirmation email.

To respect both your time and ours, we kindly ask for at least 48 hours’ notice for any appointment changes or cancellations.

  • Within 48 hours of your appointment will be subject to a 50% charge of the booked treatment(s).
  • Within 24 hours or missed appointments (no-shows) will incur a 100% charge of the booked treatment(s).

We appreciate your understanding and cooperation in helping us maintain an efficient and fair schedule for all clients.

You will not be able to book any future appointments until this balance has been settled.


Attendance, Lateness & Cancellation Policy 

Please ensure that you are able to arrive on time for your appointment when booking.


Late Arrivals

• If you arrive more than 10 minutes late, your booking fee will be forfeited, and you’ll be required to pay the full cost of your treatment(s) upon arrival.

• If you are more than 15 minutes late, your appointment will be cancelled, and you will be charged 100% of the booked treatment(s).

Punctuality ensures that I can give every client the time and care they deserve. Thank you for understanding and respecting my time — just as I respect yours.


No-Show Policy

If you fail to attend your appointment without prior notice, you will be charged 100% of the cost of the treatment(s) booked.

No-shows affect not only my schedule but also other clients who could have taken that appointment time. I appreciate your understanding and respect for this policy.


Important Information Before Your Appointment

All clients are required to complete both a Medical Form and a Consent Form for all aesthetic treatments. Failure to complete these forms may result in your appointment being cancelled without eligibility for a refund.

If you are currently undergoing any medical treatment, have a pre-existing medical condition, or are taking any medication(s), please consult with us before booking any aesthetic treatments. This is essential to determine your suitability for treatment and to prioritise your safety.

For all prescription-only (POM) treatments, a face-to-face consultation with our licensed prescriber is mandatory. This consultation incurs a £25 fee and must be completed prior to treatment.

 

Post Treatment Reactions

If you experience any reaction following one of our treatments, it is essential that you contact us as soon as possible. In severe cases, please seek immediate medical attention.

Possible symptoms may include, but are not limited to:

• Itchiness

• Swelling

• Redness

• Bruising

• Discolouration

• Tenderness

Rare but serious reactions may include:

• Granulomas

• Skin necrosis

• Infection or abscess formation

• Hypersensitivity

• Skin nodules or cysts

It is your responsibility to inform us promptly of any adverse reaction so we can provide the appropriate support and guidance. We cannot be held responsible for any complications that may arise if you fail to seek timely care as advised.

 

Out of Hours

If you would like to schedule an appointment outside of our regular working hours, please contact us directly. Out-of-hours appointments are subject to availability and will incur an additional charge of £20, which will be added to the cost of your treatment.


Loyalty Rewards & Discounts

Loyalty rewards can be redeemed toward any of our available treatments. Please note that only one loyalty reward may be used per appointment.

Discounts obtained through polls, competitions, or other promotions are valid for 3 months from the date of issue.

Discounts cannot be combined with any other offers, including package deals.

refund policy

At B Beauty Aesthetics, we are committed to providing high-quality treatments and ensuring client satisfaction. Please read our refund policy carefully before booking any service.

No Refunds on Services

All services provided are non-refundable. Once a treatment has been performed, we do not offer refunds under any circumstances. This includes dissatisfaction with results, change of mind, or external factors beyond our control.

Corrections & Adjustments

We understand that in rare cases, adjustments may be necessary. If you are not satisfied with your results, please contact us within 7 days of your appointment. We will assess the area and, if appropriate, offer one free correction session to address your concerns.


Please note:

  • Correction appointments must be booked within 14 days of your original treatment.
  • Corrections are offered at our discretion and based on the outcome of the initial service.

By booking with us, you agree to this refund policy.

Subscription Services Terms & Information

Please read the following information carefully to ensure you fully understand the terms before choosing to subscribe with us:


Subscription Plans

We offer various subscription plans to suit different needs:

• Monthly Subscriptions are ongoing and continue until you provide 30 days’ written notice of cancellation. This means your subscription will remain active and billable until the end of the notice period.

• Annual Subscriptions are offered as a one-time upfront payment and do not renew automatically. If you wish to continue after the annual period ends, you will need to contact us to purchase a new subscription.


Payments & Billing

All payments for subscriptions are non-refundable, including partial months or unused features. By subscribing, you authorise us to charge your selected payment method on a recurring basis in accordance with your chosen plan.


Cooling-Off Period (Monthly Subscriptions Only)

In accordance with consumer protection regulations, monthly subscription purchases include a 14-day cooling-off period. During this time, you may cancel your subscription; however, no refunds will be issued. Instead, any payments made can be credited towards other services we offer. Please note that once the subscription service has been accessed or used, the cooling-off period is considered waived.


Cancellation Policy

You may cancel your subscription at any time by contacting us directly in writing; however, a minimum of 30 days’ notice is required for cancellation to take effect. This means your subscription will remain active and billable for 30 days from the date notice is given.

No refunds will be issued after cancellation is requested.


Changes to Subscription Terms

We reserve the right to update our subscription terms, including pricing and features. You will be notified in advance of any material changes and given the opportunity to cancel if you do not agree to the new terms.

If you have any questions about your subscription or these terms, please contact us directly.

Finance Options Available

We’re pleased to offer finance options through our trusted third-party partner, Payl8r, subject to an affordability assessment.


How It Works

• Once your finance application is approved, please contact us with your confirmation so we can complete your booking.

• Finance bookings are non-refundable; however, if needed, your payment can be transferred to an alternative treatment or held as credit for future use.


Need to Reschedule?

You can reschedule your booking at any time by using the ‘reschedule’ link in your confirmation email or by contacting us directly.

For more information or to begin your finance application, please get in touch with us directly — we’ll be happy to assist you.